Location: Switzerland (80% Remote)
Job Type: Full-time
Company: dotCLOUD GmbH
About Us:
Join our dynamic team at [Your Company Name] as an IT Support Engineer, and be a key player in providing top-notch support for Microsoft Teams, Microsoft Teams Enterprise Voice, Microsoft 365, Office 365, Azure B2B, Microsoft Graph, and SaaS Solutions. We are on the cutting edge of technology, and you will have the opportunity to work with the latest innovations in the IT industry.
Position Overview:
As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our Microsoft Teams and Cloud Solutions. Your daily tasks will include running the Teams Concierge as a Customer Service, analyzing and identifying bugs, and forwarding them to our 2nd Level support team. You will engage with our customers via chat, email, and phone calls, providing exceptional service and resolving issues effectively. In addition, you will contribute to the creation and updating of Knowledge Articles to enhance our internal and external documentation.
Key Responsibilities:
– Microsoft Teams Expertise: Provide expert-level support for Microsoft Teams, addressing user inquiries and issues promptly and efficiently.
– Microsoft Teams Enterprise Voice: Assist in the management and maintenance of Microsoft Teams Enterprise Voice solutions, ensuring seamless communication services.
– Cloud Solutions Mastery: Leverage your knowledge of Microsoft 365, Office 365, Azure B2B, Microsoft Graph, and SaaS Solutions to optimize our cloud-based systems.
– Bug Analysis: Identify and analyze system bugs, document issues, and escalate them to our 2nd Level support team for resolution.
– Customer Engagement: Interact with customers via chat, email, and phone calls, delivering outstanding support and building strong customer relationships.
– Knowledge Article Management: Contribute to the creation and updating of Knowledge Articles to improve our documentation.
– Remote and On-Site Work: This role is 80% remote, offering the flexibility to work from home, and 20% in the office for team collaboration and coordination.
Qualifications:
– Bachelor’s degree in Information Technology, Computer Science, or a related field.
– Strong expertise in Microsoft Teams, Microsoft Teams Enterprise Voice, Microsoft 365, Office 365, Azure B2B, Microsoft Graph, and SaaS Solutions.
– Proven experience in IT support and troubleshooting.
– Exceptional communication and problem-solving skills.
– Customer-focused mindset with a commitment to delivering exceptional service.
– Ability to work independently and as part of a team.
– Experience in creating and maintaining Knowledge Articles is a plus.
What We Offer:
– Competitive Salary: Enjoy a contemporary salary package, with the potential for bonus payments based on successful business years.
– Generous Leave: Benefit from 5 weeks of holiday time to recharge and relax.
– Personal Development: Seize the unique opportunity for personal and professional growth in a dynamic industry.
– Cutting-Edge Technology: Work with the latest technologies and stay at the forefront of IT innovation.
– And Much More: Explore additional perks and benefits that make [Your Company Name] an exceptional place to work.
How to Apply:
If you are passionate about Microsoft Teams, Cloud Solutions, and delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience to [Your Application Email Address].
Join us in shaping the future of IT support and cloud solutions!
